ChatHealth is a fantastic new service for children and young people who live in Hampshire and aged 11 to 19 years. If they are worried about their health or have health related questions they can text the school nursing team on 07507 332160. They will receive a reply that includes signposting to additional services.
This service is available Monday to Fridays 08.30 to 16.30, including the school holidays (but not Bank Holidays). If a child or young person messages outside these times they will receive a message directing them to other sources of support. The ChatHealth Nurses will reply to their message during opening times.
Children and young people might want to text about a range of issues. Some of these might include:
- or questions about their body
To text this service, they need to send their message to – 07507332160
The ChatHealth website (click here) offers some additional information about the service including a disclaimer that reads:
“We do not usually inform your parents, teachers or anyone else if you contact the school nurse. We might inform someone if we were concerned about your safety, but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we received your text. Texts will not be seen outside of normal working hours. If you need help before you hear back from us, contact a member of school staff or your doctor. Our text number does not receive voice calls or MMS picture messages. Prevent the school nurse from sending messages to you by texting STOP to our number. Please respect your schools mobile phone policy. Messages are charged at your usual rate.”